UAE

UAE Federal Authority for Identity (ICP) Accelerates 50% AI Operational Transformation at Abu Dhabi Forum

Convening leadership at Jumeirah at Etihad Towers, the national agency establishes multi-track implementation pathways to deploy agentic AI across citizenship, customs, and port services.

By 19Network Editorial Team · Aug 15, 2026 · 5 min read

The UAE’s Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) outlines plans to transition 50% of its operations to AI within two years.

Key Takeaways

% Transformation Mandate: The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) is implementing a plan to convert 50% of its operations, procedures, and public services into AI-supported models within two years.
High-Level Alignment: Major General Suhail Saeed Al Khaili convened directors-general and executive leadership at the AI Assistant Forum in Abu Dhabi to review operational frameworks.
Core Strategic Pathways: The roadmap is divided across distinct execution tracks: Digital Transformation, Operations & Institutional Support, Capacity Building & Training, AI Technologies & Data, Government Services, and Strategic Government Work.
Shift to Agentic Intelligence: Focuses on deploying proactive, autonomous AI agents capable of reasoning, accelerating service delivery, and eliminating administrative processing delays.
National Talent Empowerment: Emphasizes upskilling Emirati personnel through specialized training programs to lead the development of secure, sovereign digital infrastructure.

The United Arab Emirates’ public sector modernization agenda has marked an ambitious operational acceleration as the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) convened its high-level AI Assistant Forum in Abu Dhabi. Hosted at Jumeirah at Etihad Towers, the gathering brought together executive leadership, sector directors, technical specialists, and administrative teams to establish the execution architecture for transforming 50 percent of the Authority’s total operations, tasks, administrative procedures, and citizen-facing services into artificial intelligence-supported models within a strict two-year timeline. The initiative directly aligns with the strategic directives issued by the UAE federal leadership, which mandates that government entities adopt next-generation technologies to enhance administrative efficiency, elevate public service delivery, and solidify the country’s standing as a world-leading digital economy. In his keynote address opening the forum, His Excellency Major General Suhail Saeed Al Khaili, Director-General of ICP, emphasized that the transition to intelligent systems represents an institutional evolution. He noted that…