Lifestyle
How to Handle UAE Flight Delays and Cancellations This Summer
With peak travel season at DXB and AUH, residents should know their rights regarding compensation, accommodation, and refunds under UAE law.
Peak summer travel season is underway at Dubai (DXB) and Abu Dhabi (AUH) airports, bringing a higher risk of flight delays and cancellations. UAE residents should know their rights and the steps to take when facing disruptions, as outlined by the General Civil Aviation Authority (GCAA).
## Step 1: Check Your Flight Status Before Leaving Home Before heading to the airport, confirm your flight's status directly with the airline or via the airport's official website (DubaiAirports.ae or ADAC.ae). Most airlines, including Emirates, Etihad, and flydubai, offer real-time SMS and email alerts if you register your contact details during booking. This is the simplest way to avoid an unnecessary trip to the airport and the first line of defence against disruption. ## Step 2: Understand Your Rights for Short Delays If your flight is delayed after you have already checked in, UAE consumer protection regulations apply. According to the General Civil Aviation Authority (GCAA)'s Regulation No. (1) of 2020, for delays between one and four hours, the airline must provide: - Refreshments and beverages appropriate to the time of day. - A way to contact family or business associates, such as a phone call or email access. Airline staff should provide these items at the gate. If they are not offered, approach the airline's customer service desk, present your boarding pass, and politely state your rights under GCAA rules. ## Step 3: Action for Long Delays or Cancellations When a delay…