Genpact Named Top-Tier Orchestrator for Global Capability Centers in HFS Report

Genpact has been positioned as a "GCC Orchestrator" in the HFS Horizons: GCC Services, 2026 report, securing the highest ranking awarded by the global analyst firm. The recognition places Genpact in Horizon 3, identifying the company as a leader in assisting enterprises to evolve Global Capability Centers (GCCs) from traditional cost-reduction units into strategic value drivers. Strategic Evolution of Capability Centers The HFS Horizons report evaluates service providers based on their ability to support the lifecycle of GCCs, which function as internal hubs for multi-national corporations. Genpact’s placement in the Horizon 3 category signifies its capacity to orchestrate complex business ecosystems by integrating AI-first strategies with data and technology. The evaluation assessed 21 service providers across three primary levels: optimization (Horizon 1), value creation (Horizon 2), and growth orchestration (Horizon 3). According to the report, Genpact’s "Data-Tech-AI" framework is a critical factor in its ability to scale enterprise operations. By leveraging this approach, the firm enables GCCs to move beyond back-office functions toward high-value activities, including…