Dubai domestic worker digital service wins top government award

The Dubai Digital Authority (DDA) received top honors at the Digital Government Awards on Friday, 17 July, for its integrated domestic worker service portal. The platform, hosted on the DubaiNow application, was recognized for centralizing residency, health, and legal processing for household staff into a single paperless interface. Streamlined Residency Procedures The award-winning service allows Dubai residents to manage the entire lifecycle of domestic worker employment. Users can currently complete visa applications, medical fitness test bookings, and Emirates ID registrations within minutes. According to DDA data, the digital transition has reduced the time required for these administrative tasks by over 80% compared to traditional in-person government center visits. By integrating data from the General Directorate of Residency and Foreigners Affairs (GDRFA) and the Dubai Health Authority (DHA), the system eliminates the need for physical document submissions. The platform covers 19 different categories of domestic workers, including drivers, nannies, and housemaids, ensuring all legal requirements are met through a unified digital gateway. Impact on Dubai Residents This award follows the DDA’s recent update which expanded the service to allow for the immediate renewal of residency permits and the digital signing of unified employment contracts. The recognition at the Digital Government Awards stems from the platform’s role in reducing operational costs for the…